How to make a thank-you video for your customers

Updated October 21, 2026 · Reviewed by The Rift team

Short answer

Pick what your customers know you by, your product, your shop front, your team or your mascot, and add a photo in Rift. Tell Spark, Rift's video agent, the moment: 'our shop front at night, lights come on, confetti falls'. Tap Make for a video up to 15 seconds and post it with your thank-you message for a milestone, a holiday or a year in business.

Add a photo of your product, shop front, team or mascot and tell Spark the moment. Rift makes a thank-you video of up to 15 seconds for a milestone, a holiday or a year in business.

Ideas

Your shop front: lights come on, a little confetti.
Your product: a slow turn with a bow on it.
Your team: waving from the counter.
Your mascot: handing a gift to the camera.

Step by step

Add a photo of the shop, product, team or mascot.
Say the moment in one line.
Check the Draft and tap Make.
Post it with your thank-you message.

Lines to try with Spark

“Our bakery front at dusk, lights come on, a few snowflakes.”
“Our candle with a red bow on it, slow turn, warm light.”
“The team behind the counter waving at the camera.”
“Our mascot fox hands a wrapped gift to the camera.”

Tips

Say why in the post: “Thank you for 1,000 orders.”
Post at the moment. A milestone loses its warmth a week later.

Questions people ask

When should I post a thank-you video?

On milestones: a year in business, a big order number, the end of a season or a holiday.

Can my team be in it?

Yes, with their OK. A team photo works, or a clear photo of each person.

Can I add the words "thank you"?

Text over the video isn't in the app yet. Put it in your post or add it in your editor.

Can I reuse it every year?

Save the Draft as a format and run it again with a new photo.